Treatment of Customers
- Fulfill the requirements of the customers/consumers with products and services that are of quality, standard and safe.
- Provide complete and accurate information about the products and services without distorting facts.
- Provide warranties of products and services with appropriate terms.
- Strictly comply with terms and conditions made to customers.
- Notify the customers immediately in advance in the case of inability to fulfill any agreement made with customers in order to jointly find solutions to the problem and prevent damages.
- Strive to maintain production costs at a minimum whilst ensuring that the quality standard of the products and services are maintained at all times.
- Organize mechanisms and customer service systems that allow customers to contact the company easily and quickly.
- Maintain customers’ sensitive information and customer information.